Visiting a salon is more than just a routine haircut—it’s an experience, a chance to treat yourself to a little pampering and style transformation. But to make the most out of your salon visit, understanding the basics of customer etiquette is crucial. Hairstylists have shared their top pet peeves and rules that every client should follow to ensure a smooth and enjoyable experience for both parties involved.
1. **Punctuality Matters**: Time is of the essence in any service industry, and salons are no exception. Being punctual shows respect for your stylist’s time and schedule. As Angela Fernandes of Isla and Wolf in New York emphasizes, “arriving even 10 minutes late can throw everything off.” It’s not just about missing your appointment time; it’s about respecting the intricate schedule hairstylists maintain.
2. **Appointment Etiquette**: Making an appointment is a simple yet vital aspect of salon visits. Eric Canarick, co-owner of Imbue Beauty, points out that “it’s just not realistic for clients to expect him to always be available.” Walk-ins may work sometimes, but booking in advance is always a safer bet, ensuring you get the time and attention you deserve.
3. **Communication is Key**: Open communication with your stylist is crucial. Whether it’s showing pictures of your desired hairstyle or discussing what didn’t work last time, sharing your thoughts helps your stylist understand your needs better. Raven DeGarmo from Salon Posta appreciates when clients come prepared with photos, as it “tells a story of their personality and what they do and don’t prefer.”
4. **Understanding Terminology**: Knowing the difference between a ‘trim’ and a ‘haircut’ can prevent misunderstandings. As Canarick explains, “a trim and a haircut are the same thing. The scissors open and close the same amount of times.” Understanding the stylist’s terminology ensures you get the results you expected.
5. **Be Realistic with Expectations**: Unrealistic expectations can lead to disappointment. Fernandes highlights that achieving certain looks might take multiple visits, especially when it comes to color changes. A client with dark hair showing a blonde photo may not understand that this look can take several hours and appointments,” she notes.
6. **Value the Stylist’s Expertise**: You’re not just paying for the time spent in the chair; you’re paying for the expertise and years of training that your stylist brings. “Ongoing education can be expensive,” mentions Fernandes, stressing the importance of appreciating the skill and knowledge that goes into every haircut.
7. **Don’t Underestimate the Power of Tipping**: Tips are a significant part of a stylist’s income. A 15% to 20% tip is standard, but as Fernandes shares, generous tips can make a stylist’s day. It’s a simple way to show appreciation for a job well done and builds goodwill for future visits.
8. **Respect the Salon Environment**: The salon is a professional space, and respecting the environment includes adhering to policies. Whether it’s the cancellation policy or not bringing extra guests, following these guidelines helps maintain a harmonious atmosphere for everyone.
9. **Embrace Honesty in Communication**: Stylists are not mind-readers, so it’s crucial to be upfront about what you want. Honesty is the best policy when discussing your hair goals and past experiences. A candid discussion can prevent misunderstandings and save both you and your stylist from a hairstyle mishap. If you’re not happy with a past haircut, say so—tactfully. An open dialogue allows your stylist to better cater to your needs and ultimately delivers a satisfying result.
Honesty extends to how you handle feedback during the session. If something isn’t going as anticipated, speak up promptly. This not only allows for adjustments but also shows respect for the stylist’s effort and dedication to achieving perfection. Remember, your stylist wants you to walk out of the salon thrilled with your look, so never be afraid to express your true thoughts.
10. **Understand and Respect Pricing**: The cost of services at a salon can sometimes be a point of contention, but it’s essential to understand what you’re paying for. A salon service is not just about the time spent on your hair; it’s about the expertise, training, and the quality of products used. Hairstylists invest significantly in their education and tools, which are reflected in their pricing.
Approaching pricing with this understanding can help set realistic expectations and foster appreciation for the stylist’s craft. It’s always a good idea to discuss your budget upfront and ask any questions regarding the services included in your package. This clarity ensures there are no surprises at the end, and your relationship with your stylist remains positive.
11. **More Than Just Hair: Respecting the artistry**: For many stylists, doing hair is an art form. It’s not just about snipping or coloring strands; it’s a creative process that takes into account factors like texture, structure, and personal style. Just like any other artist, a hairstylist appreciates when their craft is respected and valued.
Understanding that hairstyling involves artistry can change your perspective and deepen your appreciation for the service. This respect is evident when you trust your stylist’s recommendations and allow them some creative freedom to work their magic. When you view your haircut as a collaborative art piece, the experience becomes more enriching for both you and your stylist.
12. **Avoid Bringing Unnecessary Distractions**: A salon appointment is your time to relax and rejuvenate, so leaving unnecessary distractions at home can enhance this experience. Items like bulky bags, loud phones, or even extra guests can detract from the serene atmosphere that stylists strive to maintain.
Hairstylists often find that less clutter in the salon leads to a more focused and enjoyable environment. By being mindful of what you bring into the salon space, you contribute to a peaceful setting where your stylist can concentrate on delivering the best possible results.
13. **Be Mindful of Your Posture**: It might not occur to everyone, but your posture during a haircut significantly impacts the result. Sitting up straight, with your legs uncrossed, allows your hairstylist to work more effectively and achieve a balanced cut. Slumping or constant movement can disrupt the process, potentially leading to uneven results.
Taking note of your posture also shows respect for your stylist’s effort and helps you get the most out of your appointment. Being mindful in the chair doesn’t just improve your salon experience; it leads to a better outcome, ensuring you walk out feeling fabulous.
14. **Limit Phone Use**: While it’s tempting to scroll through social media or catch up on texts during your salon appointment, excessive phone use can be distracting. It might also interfere with the haircut process, especially when your stylist needs you to look up or maintain a certain posture.
Keeping phone usage to a minimum is a small step that goes a long way in maintaining a respectful salon environment. Plus, taking this opportunity to unplug allows you to engage more fully in the pampering experience. It can also lead to more meaningful interactions with your stylist, which can be both enlightening and enriching.
15. **Schedule Adequate Time for Your Appointment**: Rushing through a salon appointment can be stressful for both you and your stylist. Ensuring you schedule enough time for the services you desire helps in achieving the best results. Stylists appreciate when clients understand that quality work takes time, especially when it comes to intricate hairstyles or color treatments.
By scheduling adequate time, you allow your stylist to work without pressure, which often leads to a superior outcome. More importantly, it transforms the salon visit into a leisurely escape rather than a hurried obligation. Taking this time for yourself can make your salon visit a truly uplifting experience.
Understanding and incorporating these advanced etiquette practices can elevate your salon experience to new heights. By respecting the craft, valuing the time, and fostering open communication, you contribute to a harmonious relationship with your stylist. These mindful practices ensure every salon visit is not only enjoyable but also a celebration of style, expertise, and self-expression. The artistry of hairstyling goes beyond the scissors and combs; it’s about creating connections and embracing transformations. Here’s to your next fabulous hair day!
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We asked hairstylists their biggest pet peeves at the salon — here are their 8 rules of customer etiquette
14 Things Your Hairstylist Wishes You’d Stop Doing at the Salon
Proper Salon Etiquette
